REPAIRS

Please review the INSTEC Terms & Conditions and contact INSTEC about any questions.

 Terms & Conditions 

EQUIPMENT requiring repair, service, or replacement under this WARRANTY is at the sole discretion and judgment of INSTEC, and shall be subject the following conditions: (1) INSTEC shall NOT accept EQUIPMENT returns without giving prior approval to CUSTOMER with an RMA (Return Merchandise Authorization); (2) EQUIPMENT shall be delivered before the end of the warranty period to INSTEC or to an authorized service center, unless EQUIPMENT is covered by an on-site manufacturer’s warranty or a maintenance contract; (3) CUSTOMER shall be responsible for all costs of delivery to INSTEC and all costs of return delivery after repair from INSTEC to CUSTOMER; (4) CUSTOMER shall be responsible to securely pack EQUIPMENT and to provide full coverage delivery insurance or to assume all risk of damage or loss in transit of EQUIPMENT to and from INSTEC; (5) CUSTOMER shall return with EQUIPMENT all parts and accessories included in initial purchase, all hardware and software, and all proof of purchase documentation if EQUIPMENT was obtained from a dealer; and (6) INSTEC shall not redeliver EQUIPMENT until CUSTOMER pays in full for repair or service.


INSTEC shall inspect and determine the condition of all returned EQUIPMENT. Should EQUIPMENT be determined at INSTEC’S sole discretion to have malfunctioned during the warranty period because of a defect in workmanship or material, or to have developed a fault under normal usage, INSTEC shall at no charge to CUSTOMER, either: (1) repair or replace EQUIPMENT; or (2) return to manufacturer for repair or replacement any EQUIPMENT from another manufacturer supplied by INSTEC, except that INSTEC'S liability for such EQUIPMENT shall not extend beyond any corresponding manufacturer liability. If unable to repair or replace EQUIPMENT subject to warranty, INSTEC shall refund the original purchase price paid by CUSTOMER. DISCLAIMER: THE FOREGOING WARRANTY IS IN LIEU OF AND TO THE EXCLUSION OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. INSTEC INC.’s liability and the CUSTOMER’s exclusive remedy for breach of the foregoing warranty shall be limited to the repair or replacement of the EQUIPMENT or refund of the purchase price. Under no circumstances shall INSTEC be liable to CUSTOMER in any way for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use or misuse of EQUIPMENT, or INSTEC’s breach of the foregoing WARRANTY.


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